You might have a question about your curtains or roman blind. Below are answers to typical questions. If you don't find what you're looking for, call us on 0845 5000 400 or email support@naturalcurtaincompany.com and we'll do our best to give you the information you need.
How do I measure up?
Simply follow our measuring instructions. To make sure you get it right, you will need your curtain pole or track in place first if you're measuring for curtains. Always use a metal tape measure.
What happens if I get my measurements wrong?
Contact us straight away and we’ll try to sort it out for you. If work has started, it might be too late to make any amendments. If this is the case, you can either continue or cancel and receive a 50% refund.
If you only find that you've got your measurements wrong after you've received the curtains, please still give us a call and we'll see if there's any way we can get them altered for you.
Can I see the fabrics?
Yes, of course! You can request up to 6 free fabric samples or, if you want to see the entire range, visit our showroom. We can also send you larger samples of fabric for a small charge that we'll refund if you return them to us - even if you don't order. Click here to order supersize samples.
What is the delivery time?
Our lead times can vary slightly depending on things like fabric availability and the number of orders in front of yours. We always aim to complete your order as quickly as possible without sacrificing quality. If you have a deadline to work to - please ask us so we can give you an honest answer about the feasibility of making it. You can find a list of delivery times for all our products here.
Make sure to give us a correct telephone number when entering your details, as we'll call to arrange a convenient delivery date with you when your order is ready to be despatched. If there is any kind of delay, we will try to contact you immediately.
How will my curtains/blinds be delivered?
When your order is ready to be delivered, we will contact you to arrange a convenient time for delivery. The courier will require a signature.
If you've ordered a pole, track or certain cut lengths of fabric however, these are sent directly from our suppliers and therefore you won't be contacted prior to delivery. All of their carriers should leave a note if you're not around for the delivery, however, so this should give you the opportunity to re-arrange at a convenient time.
What payment methods do you take?
At the moment, we accept Visa, Mastercard and Maestro (Switch) Cards. We're also happy to receive payment via BACS or cheque, if that's something you feel more comfortable with - however this is a longer and more complicated process and may result in delays to your order. We're currently unable to accept American Express cards.
Can I iron my curtains?
Yes, you can. Make sure you use the right heat setting for the fabric and don’t use too much steam as this can cause a loose weave to sag temporarily. If you are unsure, contact us. Velvet curtains must be ironed from the back (lining) side, never directly on the pile.
Can I put my fabrics in the washing machine?
No, this is not advisable. The fabric will shrink, there’s a high possibility colours might run and the linings will get ruined. Curtains can be dry cleaned but please note, they can shrink by up to 3% during the process. If you have to take your blackout/thermal curtains to the dry cleaners, please let them know that they'll need to be put through a sensitive treatment. We'll be happy to send you a care sheet to take with you if you request it from us.
The best way to keep your curtains clean is to vacuum them in situ.
Will my fabrics fade?
Over time yes, particularly if they are exposed to direct sunlight. If your curtains are unlined they will fade faster than lined or, better still, interlined curtains. The most effective way to protect your fabric is to use a blackout lining, as this will prevent any direct sunlight reaching the face fabric.
Can I cancel an order?
Yes. You can only be guaranteed a full refund if you cancel within 24 hours of placing the order. After this 24-hour period, you will receive a 50% refund if work has already started on your curtains or blinds.
What is your returns policy?
We want you to be happy with your new curtains or blinds so if there’s a problem, we will work hard to sort it out. We will accept returns and consider replacements or refunds if there is a problem with the quality of manufacture or faults with the fabric. However, we cannot accept returns in situations where we have been given incorrect measurements or you haven't seen a sample yet are unhappy with the fabric.
How heavy are the curtains?
Obviously curtains vary in weight according to the curtain fabric they're made from, their size and the lining options you choose. Sheer curtain fabrics are the lightest and velvet curtains are normally the heaviest. Unlined or lined curtains are lighter than three layer lined & interlined curtains. If you have a curtain pole or track that is not strong and not securely fixed to the wall, you might want to replace it before you hang curtains. Otherwise, the curtain pole could come away from the wall. If you need advice on this, please call The Natural Curtain Company on 0845 5000 400 and we'll be happy to help you.