Frequently asked...

Simply follow our measuring instructions. To make sure you get it right, you will need your curtain pole or track in place first and to use a metal tape measure.

Contact us straight away and we’ll try to sort it out for you. If work has started, it might be too late to make any amendments.  If this is the case, you can either continue or cancel and receive a 50% refund.

Yes, of course! You can request up to 6 free fabric samples or, if you want to see the entire range, order a swatch book for £20 which will be discounted from your first order.

If you order fabric, you should receive it in a few days (no longer than a week). If it's curtains or Roman blinds - it should reach you within three weeks. Make sure to give us a correct telephone number when entering your details, as we'll call to arrange a convenient delivery date with you when your order is ready to be despatched. If there is any kind of delay, we will try to contact you immediately.

When your curtains are ready to be delivered, we will contact you to arrange a convenient time for delivery. The courier will require a signature.

At the moment, we accept Visa, Mastercard and Maestro (Switch) Cards.

Yes, you can.  Make sure you use the right heat setting for the fabric and don’t use too much steam as this can cause a loose weave to sag temporarily. If you are unsure, contact us. Velvet curtains must be ironed from the back (lining) side, never directly on the pile.

No, this is not advisable. The fabric will shrink, there’s a high possibility colours might run and the linings will get ruined. Curtains can be dry cleaned but please note, they can shrink by up to 3% during the process. The best way to keep your curtains clean is to vacuum them in situ.

Over time yes, particularly if they are exposed to direct sunlight. If your curtains are unlined they will fade faster than lined or, better still, interlined curtains. 

Yes. You can only be guaranteed a full refund if you cancel within 24 hours of placing the order.  After this 24-hour period, you will receive a 50% refund if work has already started on your made-to-measure curtains or roman blinds.

We want you to be happy with your new curtains or roman blinds so if there’s a problem, we will work hard to sort it out. We will accept returns and consider replacements or full or partial refunds if there is a significant problem with the quality of manufacture or faults with the fabric. However, we cannot accept returns in situations where we have been given incorrect measurements.

Obviously curtains vary in weight according to the curtain fabric they're made from, their size and the lining options you choose.  Sheer curtain fabrics are the lightest and velvet curtains are normally the heaviest.  Unlined or lined curtains are lighter than three layer lined & interlined curtains.  If you have a curtain pole or track that is not strong and not securely fixed to the wall, you might want to replace it before you hang curtains.  Otherwise, the curtain pole could come away from the wall.  If you need advice on this, please call The Natural Curtain Company on 0845 5000 400 and we'll be happy to help you.