0845 5000 400
Frequently asked...
You might have a question about your curtains or roman blind. Below are answers to typical questions. If you don't find what you're looking for, call us on 0845 5000 400 or email support@naturalcurtaincompany.com and we'll do our best to give you the information you need.
Some of these questions and more can also be answered by reading our terms & conditions.
- » How do I measure up?
- » What happens if I get my measurements wrong?
- » Can I see the fabrics?
- » What is the delivery time?
- » How will my curtains/blinds be delivered?
- » What payment methods do you take?
- » Can I iron my curtains?
- » Can I put my fabrics in the washing machine?
- » Will my fabrics fade?
- » Can I cancel an order?
- » What is your returns policy?
How do I measure up?
Simply follow our measuring instructions. To make sure you get it right, you will need your curtain pole or track in place first and to use a metal tape measure.
» back to topWhat happens if I get my measurements wrong?
Contact us straight away and we’ll try to sort it out for you. If work has started, it might be too late to make any amendments. If this is the case, you can either continue or cancel and receive a 50% refund.
» back to topCan I see the fabrics?
Yes, of course! You can request up to 6 free fabric samples or, if you want to see the entire range, order a swatch book for £20 which will be discounted from your first order.
» back to topWhat is the delivery time?
We aim to deliver within 4 weeks. If there is any kind of delay, we will try to contact you immediately.
» back to topHow will my curtains/blinds be delivered?
When your curtains are ready to be delivered, we will contact you to arrange a convenient time for delivery. The courier will require a signature.
» back to topWhat payment methods do you take?
At the moment, we accept Visa, Mastercard and Maestro (Switch) Cards.
» back to topCan I iron my curtains?
Yes, you can. Make sure you use the right heat setting for the fabric and don’t use too much steam as this can cause a loose weave to sag temporarily. If you are unsure, contact us. Velvet curtains must be ironed from the back (lining) side, never directly on the pile.
» back to topCan I put my fabrics in the washing machine?
No, this is not advisable. The fabric will shrink, there’s a high possibility colours might run and the linings will get ruined. Curtains can be dry cleaned but please note, they can shrink by up to 3% during the process. The best way to keep your curtains clean is to vacuum them in situ.
» back to topWill my fabrics fade?
Over time yes, particularly if they are exposed to direct sunlight. If your curtains are unlined they will fade faster than lined or, better still, interlined curtains.
» back to topCan I cancel an order?
Yes. You can only be guaranteed a full refund if you cancel within 24 hours of placing the order. After this 24-hour period, you will receive a 50% refund if work has already started on your made-to-measure curtains or roman blinds.
» back to topWhat is your returns policy?
We want you to be happy with your new curtains or roman blinds so if there’s a problem, we will work hard to sort it out. We will accept returns and consider replacements or full or partial refunds if there is a significant problem with the quality of manufacture or faults with the fabric. However, we cannot accept returns in situations where we have been given incorrect measurements.
» back to top
Get free samples
or a complete swatch book.
Tips for Heading Height
If you're not sure about the heading height for your curtains, here's a simple guideline.
For a pole, use 2cm heading height
For a track, use 5cm heading height
These amounts are perfect for almost all situations.
